Frequently Asked Questions

Yes! Every crystal we sell is 100% natural and authentic. We source directly from trusted mines and suppliers, and each piece is hand-inspected for quality. We never sell dyed glass, plastic, or synthetic stones.

Crystals have been used for spiritual and healing purposes for thousands of years across many cultures. Many people find them meaningful tools for meditation, intention-setting, and mindfulness. They are intended for spiritual and personal growth, not as medical treatment.

Yes. We work directly with mines and suppliers who follow responsible mining practices. We prioritize fair labor conditions and environmental stewardship in our supply chain.

Yes! All orders arrive in our signature Luna & Stone packaging, perfect for gifting. The Crystal Starter Kit and Chakra Set come in premium gift boxes.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are securely processed through Stripe and PayPal.

You can cleanse your crystals by running them under water, smudging with sage, placing them in moonlight, or using a Selenite charging plate. We recommend cleansing new crystals before first use and recharging them regularly.

You can browse by intention (love, protection, abundance, etc.), take our free AI Crystal Compass quiz, or simply choose the stone you feel most drawn to — many believe the crystal chooses you!

Our bracelets are strung on high-quality elastic cord and fit most wrist sizes (6.5-7.5 inches). Each product listing includes specific sizing information.

Simply visit our Crystal Compass page, select the area of life you want guidance on, enter your email, and receive a free personalized crystal recommendation in seconds. You can also unlock a detailed reading for $4.99.

We recommend removing crystal jewelry before showering, swimming, or bathing. Prolonged exposure to water and soap can damage certain stones and the elastic cord over time.

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact us within 30 days for a full refund. Items must be unworn and in original packaging.

Contact us as soon as possible at hello@lunastone.com. We process orders quickly, but we will do our best to accommodate changes if the order has not yet shipped.

Standard shipping within the US takes 5-7 business days ($4.99). Express shipping takes 2-3 business days ($12.99). Orders over $50 qualify for free standard shipping. International shipping takes 7-14 business days.

Yes! We ship worldwide. International shipping rates and delivery times vary by location. You can see exact shipping costs at checkout.

Once your order ships, you will receive a tracking number via email. You can also view your order status in your account dashboard.