Returns & Refunds

Last updated: 2026

30-Day Money-Back Guarantee

We want you to love your crystals. If you are not completely satisfied with a physical product, you may request a return within 30 days of delivery for a full refund of the item price.

How to Request a Return

  1. Email hello@thelunadao.com with your order number (format LS-XXXX) and the reason for return.
  2. We will confirm eligibility and provide return instructions within 1–2 business days.
  3. Pack the item securely in its original condition and packaging.
  4. Once we receive and inspect the item, your refund is processed within 5 business days.

Return Conditions

  • Items must be unworn, undamaged, and in original packaging with any included pouch or card.
  • Custom, personalized, or engraved items are final sale unless they arrive damaged or defective.
  • Return shipping is free for U.S. orders on defective or incorrect items; for change-of-mind returns, a flat $4.99 label fee may be deducted from your refund.
  • Original shipping charges are non-refundable for change-of-mind returns (orders that received free shipping keep the item-price refund only).

    • Damaged, Defective, or Incorrect Items

    If an item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with photos. We will replace it at no cost or issue a full refund, including original shipping.

    Digital Products & AI Crystal Compass Readings

    Paid in-depth Compass readings and memberships are digital services delivered immediately. Because they are accessed on purchase, they are generally non-refundable once the full reading has been viewed. If you experience a technical error or did not receive your reading, contact us within 7 days and we will re-deliver it or provide a refund on a case-by-case basis. You may cancel an ongoing membership at any time from your account; access continues until the end of the paid period and you will not be billed again.

    How Refunds Are Issued

    Refunds are returned to the original payment method used at checkout (card via our payment processor, or PayPal). Once issued, card refunds typically post within 5–10 business days, depending on your bank. We do not refund to a different card or account for security reasons.

    Exchanges

    To exchange an item, please return the original item and place a new order, or contact us and we will help while stock lasts.

    Contact

    Questions about a return? Email hello@thelunadao.com and include your order number for the fastest response.

    Our crystals are intended to support personal and spiritual well-being and are not medical devices. They do not diagnose, treat, cure, or prevent any disease.